Domi - a growing way of audiologists delivering HOMEWARD SOUND

Specsavers domiciliary service is now at 50% coverage, but 2025 is big for the project: the group hopes to reach everyone in its scope this year, expanding very much homeward bound: home where thoughts are skipping and the music's playing (according to that hearing loss celebrity Paul Simon). So,...   How did the pandemic affect the service? Did it end up boosting it?   Because Specsavers had already been doing optical domiciliary for 11 years when audiology was introduced, "when COVID-19 hit in 2020 we didn't see a big impact. It aligned to the service we already offer and provided consistency for all our patients".   Does home service mean greater personalisation?   "Our domiciliary service is bringing the great customer service we already provide in our practices to our patients who are unable to travel. The customer journey reflects the same quality as you would expect in practices, but naturally there is increased...