- Published on 25 October 2017
Since 2010, Germany's hearing aid manufacturers have been inviting hearing aid dispensers to participate in a survey conducted by the German Association of the Hearing Aid Industry [BVHI].
In this year's customer satisfaction survey, Audio Service won the top spot in overall satisfaction for the third consecutive time.
The survey was conducted online in June of this year with a link to the electronic questionnaire being emailed to the hearing system specialists. It goes without saying that all responses are evaluated anonymously and are treated with the utmost confidentiality. As in previous years, this collaborative project was conducted by the market research company 2HM. By way of a thank-you, all participants receive a short report containing the survey's findings on the general trend on the market.
The BHVI represents all hearing aid manufacturers in the German market and, to date, has conducted eight surveys on behalf of its members. Audio Service has come top in the category "Customer loyalty and overall satisfaction" since 2015. It has also held lead position in the category "Marketing and sales support" six times in a row since 2012.
"We are delighted and also rather proud at retaining first place for overall satisfaction. This top rating shows that the Audio Service strategy of focusing our activities around the hearing system specialists is recognized and valued by our partners. But it also serves as a further incentive to continue to work on improving every day", said Thomas Mettang, CEO of Audio Service GmbH.
Source: Audio Service