New telehealth technology from Phonak for fully-remote hearing aid fittings



Phonak has launched eSolutions, a telehealth technology platform comprising a suite of tools featuring online hearing testing as well as real-time remote hearing aid fitting, programming, and fine-tuning. The tools work together to remotely connect providers with clients at all stages of the hearing care journey from the safety of their homes.

New telehealth technology from Phonak for fully-remote hearing aid fittings

And the launch comes with a reminder from the Switzerland-based manufacturer of studies1 showing the association between hearing loss and socio-emotional challenges such as increased loneliness, distress, depressive thoughts, and an overall lower quality of life. A newly-published study in The Lancet found that social-distancing and self-quarantine is also linked to an increase in depression, stress or low mood.2

“These findings are especially worrying for people living with hearing loss who are now dealing with the realities of social distancing,” said Angela Pelosi, Director of Global Audiology for Phonak. “Hearing well and having easy access to the right technology are key to maintaining important human connections, especially during periods of isolation. Our goal was to develop technology that empowers people with hearing loss to move forward in their hearing journey without allowing COVID-19 to get in the way of their hearing and communication goals.”

Phonak's new eSolutions packages brings the following tools to both audiologist and patient:

The Phonak Hearing Screener is an easy-to-use online tool for performing simple hearing checks. Free to use, the results can be shared with a local HCP to pre-assess whether the person may benefit from hearing aids. The Phonak Hearing Screener will be continually updated over the coming weeks to provide more frequencies and greater access for HCPs.

AudiogramDirect is "another world’s first", claims Phonak. The tool allows clients to receive a remote hearing test directly through their hearing aids with no accessory required—either iOS or Android smartphone or tablet—thanks to wireless connectivity between Phonak Marvel hearing aids and virtually any Bluetooth device using the myPhonak app. Using AudiogramDirect, HCPs can administer an audiogram that serves as the starting point for new remote fittings until face-to-face appointments can safely resume. This software was originally designed to check a client’s hearing during an in-person follow-up session but has now been enhanced to feature remote fitting capabilities, even taking into account the properties of the individual ear, the acoustic coupling, and the chosen hearing aids.

Phonak Remote Support now enables clients to have their hearing aids remotely fit, programmed, adjusted, and optimized in real-time in the exact environment they’re currently listening in—all via the myPhonak app. During remote sessions, Phonak hearing aids communicate information regarding the client’s acoustic environment back to the hearing care professional. This allows for “on-the-spot” adjustments and fine-tuning capabilities that could not be replicated with a traditional office visit.

Phonak’s suite of eSolutions are compatible with all Phonak Audéo™ Marvel, Bolero™ Marvel, Naída™ Marvel and Audéo™ B-Direct hearing.

“While this technology is not intended to replace clinical best practices nor in-person audiological care, it represents a way for practices to continue delivering quality hearing care while their clients remain safely at home,” added Pelosi. “During this challenging time, it’s especially important for those with hearing loss to have access to professional hearing health care, whether they are just beginning their hearing journey, are currently in-trial, or are experienced users needing fine-tuning. “It not only allows them to remain socially connected but also helps to preserve and enhance their overall well-being in the short and long term.”

Repair Home Delivery Service to Europe expanded

Phonak has also announced that it is expanding hearing aid repair home delivery service in Europe. Clients in need of repair should contact their hearing care professional to request this service. Phonak will then coordinate the sending and receiving of all shipping logistics, including mailing the repaired device directly to the consumer’s home.

1 Kramer, S.E., Kapteyn, T.S., Kuik, D.J., & Deeg, D.J.H. (2002). The association of hearing impairment and chronic diseases with psychosocial health status in older age. Journal of Aging and Health, 14(1), 122–137.;

Nachtegaal, J., Smit, J.H., Smits, C., Bezemer, P.D., van Beek, J.H.M., Festen, J.M., & Kramer, S.E. (2009). The Association Between Hearing Status and Psychosocial Health Before the Age of 70 Years: Results From an Internet-Based National Survey on Hearing. Ear and Hearing, 30(3), 302–312.;

Keidser, G., & Seeto, M. (2017). The Influence of Social Interaction and Physical Health on the Association Between Hearing and Depression With Age and Gender. Trends in Hearing, 21, 2331216517706395.;

Ciorba, A., Bianchini, C., Pelucchi, S., & Pastore, A. (2012). The impact of hearing loss on the quality of life of elderly adults. Clinical Interventions in Aging, 7, 159–163.

2 Brooks, S.K., Webster, R.K., Smith, L.E., Woodland, L., Wessely, S., Greenberg, N., and Rubin, G.J. (2020). The psychological impact of quarantine and how to reduce it: rapid review of the evidence. The Lancet. 395:912-920. DOI:

Source: Phonak