- Published on 11 October 2016
Germany: Thomas Müller
Thomas Müller who works for Hörakustik Meister in Duisbur is German AOTY this year. Thomas was nominated by Elisabeth Zagoricnik on behalf of her 91 year-old grandmother. Her grandmother began her treatment with Thomas after a chance encounter on a bus journey. Elisabeth, who was reluctant to wear hearing aids, didn’t hear Thomas ask if the seat next to her was free and the relationship began. Thomas helped Elisabeth to understand her hearing loss and reassure her about the benefits of hearing devices, putting a lot of effort into his approach, his advice and the selecting and fitting of her device.
Elisabeth’s grand-daughter said: “My grandmother had heard many horror stories about hearing aids from her friends, which, with the help of Thomas, she didn’t have to experience at all. Now she is completely transformed, participating more in conversations, is more present, and no longer has the blues.
“Now her whole parish are customers of Thomas and everyone is thrilled. Thank you Thomas.”